Return Policy - Celebration Props

Our Commitment to You

At Celebration Props, we want you to absolutely love your party supplies! We understand that sometimes items may not meet your expectations or arrive damaged. This policy outlines how we handle returns, exchanges, and ensure your celebration goes off without a hitch.

🛡️ 7-Day Satisfaction Guarantee

We offer a 7-day return window for most items, giving you plenty of time to plan and prepare for your celebration.

Return Timeline

Inspect items upon delivery

2 - 6

Plan your event & test products

Final opportunity to return

What Can Be Returned

✅ Eligible Items:

Unused decorations in original packaging
Defective or damaged items (photo evidence required)
Wrong items sent due to our error
Party supplies that don't match description
Balloons and inflatables that fail to inflate properly

❌ Items We Cannot Accept Returns For:

Personalized or custom-made items
Used decorations or party supplies
Food items, candy, or consumables
Items damaged due to misuse or normal wear
Seasonal items returned after the holiday
Items without original packaging or tags

How to Return Items

Contact Us: Email our customer service team with your order number and reason for return
Get Authorization: Wait for our return authorization number and instructions
Package Items: Carefully pack items in original packaging when possible
Ship Back: Use our prepaid return label for defective items, or arrange your own shipping
Receive Refund: Processing takes 3-5 business days after we receive your return

Exchanges

We're happy to exchange items for different sizes, colors, or quantities (subject to availability). Exchanges follow the same timeline and process as returns. For faster service, we recommend processing a return and placing a new order.

🚚 Shipping Costs

We Pay: Return shipping for defective, damaged, or incorrectly sent items

You Pay: Return shipping for change of mind, wrong size orders, or other non-defective returns

Refund Information

Refunds are processed to your original payment method within 3-5 business days after we receive and inspect your return. You'll receive an email confirmation once the refund is processed.

Refund Amounts:

Full Refund: Defective items, our errors
Item Cost Only: Customer-requested returns (shipping costs deducted)
Partial Refund: Items returned in used/damaged condition

📞 Need Help?

Email: returns@celebrationprops.com

Phone: 1-800-CELEBRATE (1-800-235-3272)

Hours: Monday-Friday 9AM-6PM EST

Please have your order number ready when contacting us!

Special Circumstances

🎭 Event Cancellations

We understand that sometimes celebrations need to be postponed or cancelled. Contact us as soon as possible, and we'll work with you to find a solution, including extended return periods or store credit options.

🎁 Gift Returns

Gift recipients can return items for store credit without a receipt. Original purchaser information may be required for processing.

🎊 Return & Exchange Policy